Complaints & Disputes

If you have reason to believe that BIA has breached the Privacy Policies outlined in this document, we urge you to raise this with the BIA Privacy Officer in writing.

We will investigate all complaints and respond to you within 14 days. If we find a complaint justified, we will promptly resolve it. If necessary, we will change policies and procedures to maintain our high standards of performance, service and client care.

This is your right under the Privacy Act.

Contact Us
If you wish to find out more information, or raise any specific or general concerns about BIA and its Privacy Policy, the contact details are as follows:

BIA Privacy Officer
PO Box 155
Sandgate Qld 4017

Telephone: (07) 3269 8010
Email: info@bia.com.au